Refund policy

OnFM products are non-returnable by nature since they are similar to a hygiene product and subject to the intimate areas of one’s home. Authorized returns must be unused, undamaged, and unlaundered and are subject to refusal. Refunds may be subject to shipping and restocking fees. Return shipping costs are the customer's responsibility unless authorization is obtained from OnFM. Please contact us if you feel you would like to begin the return authorization process.